Course Details
Home - Course Details - Customer Care Executive
Customer Care Executive
- 16+ Lessons
- 200+ Students
Description
This course provides training in customer service skills, focusing on effective communication and problem-solving. It is ideal for those looking to work in customer-facing roles in various industries.
Course Prerequisites
- Strong communication skills.
- High school diploma or equivalent.
- Basic understanding of customer service principles.
Course Curriculum
- Introduction to Customer Service
- Communication Skills
- Problem-Solving Techniques
- Customer Relationship Management
- Handling Difficult Customers
- Service Excellence Standards
- Data Management and Reporting
- Professional Ethics in Customer Service
What You Will Learn
- Techniques for effective communication with customers.
- Skills in problem-solving and handling difficult situations.
- Knowledge of customer relationship management systems.
- Best practices for maintaining service excellence.
- Understanding professional ethics in customer service.
Pros of Doing This Course
- Develop essential skills for customer-facing roles.
- Opportunity to work in various industries.
- Build strong professional relationships with customers.
- Learn strategies for effective problem-solving.
- Potential to advance to higher customer service roles.
Job Opportunities After Doing the Course
- Customer Care Executive.
- Client Relations Specialist.
- Customer Service Manager.
- Call Center Representative.
- Sales Support Specialist.
Current Trend in Market
Customer service roles are evolving with the increasing use of technology and data-driven strategies. There is a growing trend towards personalized and efficient customer service, with a focus on enhancing customer experience.
Mon-Wed
10:00 AM - 05:00 PM
Thu-Sat
10:00 AM - 05:00 PM
Sunday
Closed
